实用游轮英语课件C3 L7 Cabin Steward.ppt

Responsibilities for the cabins or staterooms on a cruise ship fall under the?housekeeping department. This division is responsible for making passengers comfortable while they are in their cabins, and includes the care of the cabins, room and messenger service, and laundry pick up and delivery. Jobs in the housekeeping department of a cruise line are very similar to the jobs you will find in a five-star hotel or resort . Chief Housekeeper supervisor of the housekeeping department: cabin services, room services, laundry services, bell services, passenger baggage handling and distribution. Assistant Chief Housekeeper supervises day to day operations of the department as directed by the Chief Housekeeper Floor Supervisor supervises assigned floor of cabins and cabin stewards as directed by the chief housekeeper Possibilities for promotion to Assistant Chief Housekeeper. Head Room Steward / Stewardess supervises assigned station of cabins and cabin stewards as directed by Floor Supervisor Possibilities for promotion to Floor Supervisor. Cabin Steward / Stewardess / Cabin Attendant daily cleaning of passenger cabins Possibilities for promotion to Head Room Steward. Assistant Cabin Steward / Stewardess daily cleaning of assigned areas and passenger cabins, passenger laundry requests Possibilities for promotion to Cabin Steward / Stewardess. Utility Cleaner daily cleaning of all public areas Possibilities for promotion to Cabin Steward. Pool Attendant cleaning and maintenance of all pool areas Bell Captain supervises bell staff, delivery of room service meals, gifts and flowers Room Service Attendant / Bell Boy provides guests with the option of ordering room service, ensure that passengers receive the service and the same comfort inside of cabin like they have in a 5-star dining room. Also they have to assist to Cabin stewards in the cabins cleaning after each disembarkation. Laundry Supervisor supervises laundry department and dry cleaning of all passenger garments