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face id stopped working on phone with my apple watch

Hi. I have an iPhone XS and an apple watch. All of a sudden it stopped recognizing my face when I have a mask on. I reset my face id but that is it. Any thoughts?


Thank you.

liz liz

iPhone XS, iOS 15

Posted on Jul 20, 2022 7:05 PM

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Question marked as Best reply

Posted on Jul 20, 2022 8:47 PM

When you're wearing your Apple Watch (Series 3 and later), you can use it to securely unlock iPhone (models with Face ID) when you're wearing a face mask. To allow Apple Watch to unlock your iPhone, do the following: On iPhone, go to Settings > Face ID & Passcode, then enter your passcode.


Unlock your iPhone with Apple Watch

2 replies
Question marked as Best reply

Jul 20, 2022 8:47 PM in response to lizliz

When you're wearing your Apple Watch (Series 3 and later), you can use it to securely unlock iPhone (models with Face ID) when you're wearing a face mask. To allow Apple Watch to unlock your iPhone, do the following: On iPhone, go to Settings > Face ID & Passcode, then enter your passcode.


Unlock your iPhone with Apple Watch

face id stopped working on phone with my apple watch

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